Terms and Conditions

Cancellation Policy

This Cancellation and Rescheduling Policy applies to all sessions booked with Will Salt Coaching for online personal training and/or personal development coaching services. By booking a session, you agree to the terms outlined below.

1. Cancellation Policy

Cancellation Window: Clients may cancel sessions online up to 48 hours before the scheduled session start time.

Fee: Cancellations made within this window will incur no charge.

Late Cancellations: Cancellations made less than 48 hours before the scheduled session will be considered late and may result in the session being forfeited without refund or credit.

No Show: Failure to attend a session without prior cancellation will result in the session being forfeited without refund or credit.

2. Rescheduling Policy

Rescheduling Window: Clients may reschedule sessions online up to 24 hours before the scheduled session start time.

Late Rescheduling: Rescheduling requests made less than 24 hours before the session will be considered late, and the session may be forfeited without the opportunity to reschedule.

Fee: No fees apply for rescheduling requests made within the allowed window.

3. How to Cancel or Reschedule

Clients can cancel or reschedule their sessions directly via email / our online booking system.

Cancellations and rescheduling are effective immediately upon submission through the platform.

4. No Show Policy

If you fail to attend a session without prior cancellation or rescheduling, the session will be forfeited without refund or credit.

5. Emergencies and Special Circumstances

If an emergency or unforeseen event occurs, please contact us as soon as possible. While the standard policy applies, we will review these cases individually to offer flexibility where appropriate.

6. Refunds

Refunds are not applicable for cancelled or rescheduled sessions outside of the allowed time windows.

7. Changes to This Policy

We reserve the right to modify this Cancellation and Rescheduling Policy at any time. Any changes will be communicated to clients and will apply to future bookings.

By booking a session, you acknowledge that you have read and agree to this Cancellation and Rescheduling Policy.

Health and Associated Risk Policy

By participating in this personal training program and/or fitness testing, I voluntarily agree to the following terms:

1. Participation in Exercise Program:

I voluntarily choose to participate in a progressive exercise program designed to improve my physical well-being. I understand that the program and/or fitness testing will involve physical activity aimed at enhancing cardiovascular, musculoskeletal, and overall body function. I acknowledge that my body’s reactions to these exercises cannot be predicted with complete accuracy.

2. Benefits of Personal Training

Improved Fitness: Enhances cardiovascular health, muscular strength, endurance, and flexibility.

Customised Workouts: Tailored to my specific fitness goals and current fitness level.

Motivation and Accountability: Provides motivation and support.

Reduced Risk of Injury: Ensures proper form and technique to minimise injury.

Health Education: May include advice on nutrition and lifestyle changes.

3. I acknowledge the potential risks associated with personal training, which include, but are not limited to:

Physical Injury: Muscle strains, sprains, or more severe injuries may occur.

Overexertion: Overtraining may lead to fatigue or exhaustion.

Pre-existing Conditions: Medical conditions may worsen during exercise.

Muscle Soreness: Temporary soreness from new or intensified exercises.

Emotional Discomfort: Training may be physically and emotionally challenging.

4. I understand that abnormal blood pressure, heart rate fluctuations, fainting, muscle soreness, or more severe conditions (e.g., heart attack, cardiac arrest) could occur during or after exercise.

5. I will report any signs of abnormalities or distress.

I will communicate any questions or concerns about exercises to my trainer.

I understand I can withdraw from the program at any time.

I will inform my trainer of any pre-existing medical conditions or injuries.

I agree to follow the trainer’s instructions to minimise risk and maximise benefits.

6. I affirm that I do not have any medical condition that would prevent my safe participation in this exercise program. I confirm that I am physically fit to engage in the activities outlined by the trainer.

7. I acknowledge that participating in physical activity involves inherent risks, including potential injury. I voluntarily assume all risks associated with personal training and fitness testing. I release and discharge my trainer from all claims, demands, or causes of action arising from my participation in the program, including injury, illness, or death. This release extends to all acts of negligence by the trainer.

8. I understand my participation is voluntary and I may discontinue at any time without penalty. I am free to withdraw from any specific activity if I experience discomfort.

Physical Activity Readiness Questionnaire (Par-Q)

Before participating in the personal training program, I confirm that I have completed a Par-Q and accept that it is my responsibility to return this form to the trainer. This form assesses whether I need further medical evaluation before beginning physical activity. If I answered “yes” to any questions in the Par-Q, I understand that I must consult with a healthcare provider to obtain clearance before participating in exercise. I agree to inform my trainer of any health concerns that may arise and understand that my safety is paramount.

By participating in this personal training program, I confirm that I have read, understood, and agree to these terms. I fully accept the associated risks and responsibilities and agree to comply.

Digital Product Policy

1. Overview
This Digital Product Policy applies to all digital products sold or distributed by Will Salt Coaching in connection with online personal training and personal development coaching services. These products may include, but are not limited to, workout plans, coaching materials, e-books, video content, and other downloadable or streaming resources. By purchasing or accessing our digital products, you agree to the following terms and conditions.

2. Purchase and Delivery

Instant Access: Upon successful payment, digital products will be made available for immediate download or access through our online platform. You will receive an email confirmation with access details or download links.
Account Creation: Some digital products may require you to create an account on our website or third-party platform to access content. It is your responsibility to maintain the confidentiality of your account information.

3. Pricing and Payment

Currency: All prices for digital products are listed in GBP (£) and include applicable taxes where required by law.
Payment Methods: We accept various secure payment methods, including credit/debit cards and PayPal. All payments must be completed in full before access to the digital product is granted.
Price Changes: We reserve the right to adjust prices at any time. Any such changes will not affect previously purchased products.

4. Refunds and Returns

Non-Refundable Products: Due to the nature of digital products, all purchases are final, and we do not offer refunds or returns once access to the product has been provided.
Defective Products: In the unlikely event that a digital product is faulty or not as described, please contact us within 14 days of purchase for a replacement or access to a corrected version.
Customer Error: Refunds will not be provided for issues arising from customer error, such as incorrect product selection, misunderstanding of the product’s features, or incompatibility with your devices.

5. Usage Rights and Restrictions

Personal Use Only: Digital products are sold for your personal use only and may not be shared, reproduced, distributed, or resold without our express written consent.
License: Upon purchase, you are granted a non-transferable, non-exclusive license to use the digital product for personal purposes. This license does not transfer ownership of the product or its content.
Prohibited Uses: You may not modify, copy, distribute, display, perform, or use the content for any commercial purposes without prior approval. Any violation of this policy may result in legal action.

6. Intellectual Property
All digital products and their content, including but not limited to text, graphics, video, and audio, are the intellectual property of Will Salt Coaching and are protected by copyright laws. Unauthorised use, reproduction, or distribution is strictly prohibited.

7. Technical Support

Access Issues: If you experience difficulties accessing or downloading your digital product, please contact will@willsaltcoaching.com for assistance.
Device Compatibility: It is your responsibility to ensure that the device(s) you use are compatible with the digital product format (e.g., PDF, MP4, etc.). We provide detailed product descriptions, including file formats, on our website.

8. Updates and Revisions
We reserve the right to update or modify digital products to improve quality or reflect changes in services. Any significant updates to previously purchased products will be made available to you at no additional cost.

9. Disclaimer

No Guarantee of Results: While our digital products are designed to support your fitness and personal development goals, results may vary based on individual effort, circumstances, and adherence to the program. We make no guarantees regarding specific outcomes.
Health and Fitness Disclaimer: Digital products related to personal training or fitness are intended for general use and do not constitute personalised medical advice. You should consult a healthcare professional before beginning any exercise program.

10. Limitation of Liability

No Liability for Damages: Will Salt Coaching is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the digital products, including but not limited to data loss, device damage, or personal injury.
Service Interruptions: We are not responsible for any technical issues that may prevent you from accessing or using digital products, including internet service interruptions, software bugs, or server downtime.

11. Termination of Access
We reserve the right to terminate or suspend your access to digital products if you violate any terms of this policy. Such termination may occur without prior notice and without refund.

12. Governing Law
This Digital Product Policy is governed by the laws of England and Wales. Any disputes arising in connection with this policy will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Acceptance of Terms
By purchasing or accessing our digital products, you confirm that you have read, understood, and agree to this Digital Product Policy.

If you have any questions or concerns regarding this policy, please contact us.

Privacy Policy

Will Salt Coaching values your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our services, visit our website, or engage with us through other means.

Personal Information We Collect When you engage with Will Salt Coaching.

We may collect the following types of personal information:

Personal Identification Information: When you book coaching sessions or make inquiries, we collect your name, email address, phone number, and payment details.
Coaching-Related Information: As part of our coaching services, we may collect specific details such as fitness goals, dietary preferences, health history, and any other information that helps us deliver personalized coaching services.
Device Information: When you visit our site, we automatically collect information about your device, such as IP address, browser type, and cookies. This helps us improve user experience and provide relevant content.

We collect this information through:

Forms filled out on the website.
Device technologies such as cookies, log files, and analytics tools (e.g., Google Analytics).

How We Use Your Personal Information

We use the information collected for the following purposes:

To Provide Coaching Services: We use personal and health-related data to tailor coaching plans and track your progress.
Communication: We use your contact details to send updates about your coaching sessions, offers, and promotional materials (with your consent).
Processing Payments: Payment data is collected to manage your transactions securely.
Analytics and Improvement: Device information helps us understand how visitors interact with our site, allowing us to optimise your experience and improve content.

Sharing Your Personal Information

We may share your personal information with third parties to facilitate our services:

Payment Processors: We use third-party services like Stripe to securely process payments.
Scheduling Tools: If we use third-party scheduling or coaching platforms, your contact details may be shared with those services.
Analytics Providers: We use tools like Google Analytics to understand site usage and optimize performance.

Your personal data is never sold to third parties. We only share data when necessary for business functions or where required by law (e.g., legal requests).

Security

We take data security seriously and use industry-standard methods to protect your personal information. This includes encryption of sensitive data (e.g., payment information) and secure storage practices.

Data Retention

We retain your personal information for as long as needed to fulfil the purposes outlined in this policy or as required by law. You can request the deletion of your data at any time by contacting us.

Your Rights

If you are located in the European Economic Area (EEA), you have certain rights regarding your personal information under the General Data Protection Regulation (GDPR). These include:

The right to access your personal data.
The right to request corrections or deletions of your data.
The right to object to processing or request data portability.

If you'd like to exercise any of these rights, please contact us at will@willsaltcoaching.com.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. You can adjust your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our site.

Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Minors

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe we have inadvertently collected information from a minor, please contact us so we can delete the data.

If you have any questions about our privacy practices or wish to make a complaint, please contact us at:

Email: will@willsaltcoaching.com

Terms of Service

OVERVIEW

This website is operated by Will Salt Coaching. Throughout the site, the terms “we”, “us” and “our” refer to Will Salt Coaching. By visiting our site and/or purchasing services from us, you agree to be bound by the following terms and conditions (“Terms of Service”). These terms apply to all users of the site.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these terms. If you do not agree to the terms, you may not access the website or use any services. These terms may be updated from time to time, and your continued use of the website constitutes acceptance of any changes.

SECTION 1 - SERVICES OFFERED
Will Salt Coaching provides personalised coaching, fitness programs, nutrition advice, and endurance training services aimed at improving physical and mental performance. These services may be offered online or in person, depending on the package chosen.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time. Your content (excluding credit card information) may be transmitted unencrypted over various networks. You agree not to reproduce, copy, or exploit any portion of the service without express written permission from us.

SECTION 3 - WORKING HOURS AND COMMUNICATION
Our standard working hours are Monday to Friday, 8 AM to 8 PM. While we strive to respond promptly during these hours, please allow up to 48 hours for a response. Any communication received outside of working hours will be addressed the next business day. We are not obligated to respond to messages or provide services outside these times unless explicitly agreed upon.

SECTION 4 - CLIENT RESPONSIBILITY FOR SCHEDULING
It is the responsibility of the client to arrange and schedule their coaching sessions or check-ins in advance. Will Salt Coaching will not be held liable for any missed or un-booked sessions due to the client’s failure to schedule them. Sessions must be booked within the agreed timeframe, and missed sessions will not be refunded or rescheduled unless otherwise agreed upon.

SECTION 5 - ACCURACY OF INFORMATION
We are not responsible if information made available on this site is not accurate or current. Any reliance on material on this site is at your own risk. We reserve the right to modify site content at any time.

SECTION 6 - MODIFICATIONS TO SERVICES AND PRICING
Prices for our coaching services are subject to change without notice. We reserve the right to modify or discontinue the service at any time. We are not liable to you or any third party for any modifications, price changes, or discontinuation.

SECTION 7 - BILLING AND ACCOUNT INFORMATION
You agree to provide accurate and complete billing and account information. If any inaccuracies occur in the provided information, we reserve the right to cancel your service.

SECTION 8 - PERSONAL INFORMATION
Your submission of personal information through the website is governed by our Privacy Policy.

SECTION 9 - LIMITATION OF LIABILITY
We do not guarantee that the results from using our coaching services will meet your expectations. By participating in any of our training programs, you assume all risks, and we are not responsible for any injuries, accidents, or health complications that may arise.

SECTION 10 - INDEMNIFICATION
You agree to indemnify and hold harmless Will Salt Coaching from any claims or demands, including legal fees, arising from your violation of these terms.

SECTION 11 - GOVERNING LAW
These Terms of Service and any services provided will be governed by and construed in accordance with the laws of the United Kingdom.